Refund Policy

At Direct Effect Printing & Graphics, we value your satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, we're here to help.

Returns:

- Damaged or Defective Items: In the rare instance that your order arrives damaged or with a defect, please contact us immediately. We will arrange for the return of the item and either provide a replacement or issue a refund. - Incorrect Order: If you receive the wrong item, please notify us as soon as possible. We will arrange for the correct item to be shipped to you, and you may be required to return the incorrect item. - Personalized and Custom Orders: Unfortunately, we are unable to accept returns on personalized or custom orders unless they arrive damaged or defective.

Refunds:

- Eligibility: To be eligible for a refund, the item must be returned in its original condition within 30 days of the purchase date. - Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. - Shipping Costs: Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Contact Us: If you have any questions about our return and refund policy, or if you need assistance with a return, please contact our customer service at [email protected] or call (866)337-3831.

Direct Effect Printing & Graphics is committed to ensuring your satisfaction, and we appreciate your understanding of our return and refund policy.